OCLC Report – Seeking Synchronicity

Un rapporto riguardante i servizi di Reference Virtuale, frutto di una indagine effettuata da OCLC Centro ricerche e la Rutgers University.

A new membership report from OCLC Research, in partnership with Rutgers, the State University of New Jersey, Seeking Synchronicity distills more than five years of virtual reference (VR) research into a readable summary that features memorable quotes that vividly illustrate very specific and actionable suggestions. Taken from a multi-phase research project that included focus group interviews, surveys, transcript analysis, and phone interviews, with VR librarians, users, and non-users, these findings are meant to help practitioners develop and sustain VR services and systems. The report asserts that the “R” in “VR” needs to emphasize virtual “Relationships” as well as “Reference”.

Per scaricare il rapporto cliccare qui.

Una ottima sintesi del rapporto è disponibile in italiano sul blog di Laura Testoni RefKit

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